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Privacy Policy

Effective Date: 01 June 2025

LNShipping ("we", "us", or "our") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

What Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, physical address

  • Identification Details: ID/passport numbers (where required for repatriation)

  • Company Information: For commercial clients, including VAT number, company registration

  • Service Information: Details related to your shipping, logistics, or repatriation needs

How We Collect Your Information

We collect information when:

  • You contact us via our website or forms

  • You request a quote or service

  • You communicate with our consultants

  • You subscribe to our mailing list or newsletters

  • You make a booking or payment

Why We Collect Your Information

We use your information to:

  • Provide and manage logistics and repatriation services

  • Communicate with you regarding your inquiry or shipment

  • Process invoices and payments

  • Ensure legal and regulatory compliance (e.g. customs or repatriation documentation)

  • Improve our customer service and website experience

How We Protect Your Data

We implement industry-standard security measures to protect your personal data, including:

  • Encrypted communication channels (SSL)

  • Restricted internal access to sensitive data

  • Secure servers and password-protected systems

  • POPIA-compliant internal practices

Sharing of Your Information

We do not sell or rent your personal information. We may only share your information with:

  • Regulatory authorities (customs, immigration) where required

  • Trusted third parties involved in the transport or repatriation process are our contracted consultants or international agents

All third parties are bound by confidentiality and data protection agreements.

Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Correct or update any inaccurate data

  • Request deletion or restriction of your data (where legally permissible)

  • Object to certain types of processing

  • Lodge a complaint with the Information Regulator of South Africa

Data Retention

We retain your information only as long as necessary for:

  • Fulfilling our service commitments

  • Meeting legal, tax, and regulatory requirements

  • Handling customer service queries or complaints

Cookies and Website Analytics

​We may use basic website cookies or analytics tools to improve performance and monitor usage. No personal data is collected through cookies unless voluntarily submitted through a form.

Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted here and reflected by an updated effective date.

Contact Us

Email: LNShip@iafrica.com
Phone: +2711 615 0603 / 0395
Location: Unit 36, HQ Building, 2 Arboroath Road, Bedfordview, 2007

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